FAQ

How far in advance should I book my rentals?

Bookings are subject to product availability. Once you are firm on your date, reserve your rental items as soon as possible. This will secure the products that you have chosen for your special event. The latest you can book your rentals is at least two (2) days before your event, in order to give us enough time to prepare the items.

What do you require to book an order?

To confirm an order, we require your contact information (Full name, phone, and email). Event details, such as the event name, event date, venue and function room, delivery period, event proper start and end. Credit Card Details will be required only upon registering and purchasing through the online store. Upon confirming and signing the contract sent by a marketing officer, we require 50% deposit of your order total and is applied towards your final balance. This payment can be made by Credit Card, Cash, Cheque (at least one week prior to that date your rentals will be delivered) or Email Transfer.

Are there any minimum quantities that I need to book?

Our chairs and table linens should be rented out minimum of 10 units, chargers are rented minimum of 20 units, but you can rent any number of anything else.

When do I need to have my final numbers by?

The latest should be at least seven (7) days before the event. Any reductions or cancellations made within three (3) days will be subject to a cancellation fee. For more information see our cancellation policy. This policy helps us to ensure that your order is packed as accurately as possible.

We’ve had 20 people RSVP us at the last minute, can I add to my order during the event?

Yes, as long as the items are available, and delivery is possible. These items will be billed as an addendum to the existing contract.

What is your cancellation policy?

The Initial Payment guarantees the availability of the Company and is a Non-Refundable Payment but only to the extent of Fifty Percent (50%) of the Contract Price.  Any amount in excess of the 50% of the Contract Price will be returned in full to the Client.

In case where no sum of money is paid, a cancellation fee equivalent to Fifty Percent (50%) of the Contract Price will be collected.

Discretion will be exercised on a case to case basis.

Do you deliver?

Yes, we will deliver, setup and pull-out your rental needs. Just to ensure that we will deliver quality of our items. We will be giving at least four (4) hours in between period. Case to case basis will still apply such as factors regarding venue time delivery constrictions, out of town logistics, or other client specification. Please do notify us as well if the time given may be conflicted with venue requirements or rental items would be used earlier for other schedules. (Such as photoshoot, styling requirements, etc.)

How much is your delivery fee?

Delivery rates will vary depending on delivery specifics. Please contact us for a quote.

What should I do if I receive my order and items are missing or damaged?

We do our best to ensure your order is complete. If you discover missing or damaged items upon receipt, please notify our staff immediately so that we can make a note on your account and make arrangements to replace the items if desired. If it is after store hours, please leave a message or call our Customer Relations Officer. We will contact you as soon as possible. Many factors can contribute to items being lost or damaged during an event. We cannot accept disputes after an event is over. If asked, we are willing to perform a full inventory count of the item(s) in question.

What happens when an item gets damaged during an event?

If you have missing or damaged items upon the end of an event, you will be informed by our staff as soon as possible afterwards. They will notify you regarding missing and damaged items, take necessary photos for proper documentation, and inform our office. You will be charged thirty (30) times the rental charge for any items that cannot be located and all damaged / broken items.

I did not use all my items, will I get a refund?

Rental items are charged for the time out of our establishment, not for use. Every item that leaves our building is treated the same way upon return, used or not. This ensures that every item reserved under you will be rented out and not with other potential clients. As to whether the said items are used or not, it will still be charged in full.

Do you rent for out of town events?

Yes, we deliver out of town and rates will still vary depending on the delivery specifics, transportation, and logistics. Please contact us for clarifications and quotations.

When is my final balance due?

All balances should be settled as soon as you confirm the rental items, the latest should be a week before your event.

How can I pay for my rentals?

We accept cash, bank deposit and cheque. Any payments made by cheque must be made at least one week prior to your event to allow the funds to clear. We require sending of copies for bank deposit transactions. Debit and all major credit cards will be only accepted through the website.